Managed IT Service, Customized IT solutions, Small Business Managed IT

IT Managed Services

ManagePoint – IT Managed Services for a productive IT infrastructure

Complement your current tech staff, or have us manage your entire IT infrastructure. Start with a free IT review.

We provide IT managed services all over the world with headquarters in Charlotte, NC and Miami, FL.

Whether your company is experiencing a growth spurt, looking for ways to scale more effectively, or seeking the convenience and cost savings of outsourcing, finding the right managed IT partner is a big step in the right direction. We provide:

  • Fully customized solutions—tailored to your needs
  • Immediate problem resolution response, 24/7*
  • Noticeable return on investment

When the US Airline Pilots Association (USAPA) established its headquarters in Charlotte, it relied on Waypoint to install critical IT and get the organization up and running quickly.

"“Outsourcing these IT functions to Waypoint allows us to stay on track,” says Gary Bauhan, USAPA Executive Vice President. “We’re not limited by IT staff with specific skill sets, so we can change direction quickly when the need arises.”"

Read more about what is IT managed services.

Along with the best in technology, our Managed IT Service comes with all of these features:

Live Service Desk

We understand that when you or one of your employees has a computer problem, you want to speak to a real human being right away. Our live, U.S.-based service desk provides immediate, personal support from experienced engineers who walk users through the solution. When necessary, engineers can remotely take over desktops to make corrections.

Unlimited live IT support is available from 8:00 am to 6:00 pm ET for all priority levels. Diamond Level users can access live remote and online support 24-7.

Onsite Support

We know a hands-on approach is sometimes exactly what you need. Our engineers will visit your site for routine needs as well as in response to emergencies, so you can be up and running as quickly as possible with minimal stress.

24-7 Proactive Monitoring

Our goal is to allow you the freedom of walking into your office every morning and getting straight to work. Addressing your technology needs before there is ever an interruption in your productivity is our primary objective. Our proprietary 24/7 monitoring and alert system continuously checks for availability, performance capacity and security issues, notifying our network engineers in real time ­often resolving problems before your team knows they have arisen.

Managed IT service Miami

Plus, our 24­-7 support system manages security patch management, malware/spyware protection and removal, data backup, software, asset inventory, and service pack updates taking care of every single detail, so you can maintain a clear focus on your business.

Monthly Reporting

We know you need insight into and control over your business concerns, including technology. We provide monthly reporting that details activity within your infrastructure, as well as CPU, memory, disk space, and overall systems performance data. Plus, we’ll stay in constant communication to help you better forecast your technology needs as your business grows.

Features:

  • Application installation and upgrades
  • Budgeting, P&L management
  • Consulting
  • Data backup and disaster recovery
  • Desktop/laptop moves and changes
  • Forecasting
  • IT vendor management
  • Network installation and maintenance
  • Purchasing
  • Quarterly technology review
Level Bronze Silver Gold Diamond
24/7 Monitoring
Pro Active & Preventable Maintenance
Monthly Reports
Business Hour* Remote Support
Business Hour* On-Site Support
24/7 Support
IT Department Services
Flat-Rate Monthly Fee

 

"The team at Waypoint Solutions Group is always looking out for our best interest. They allow us to grow our business, yet stay focused on our core expertise. Partners like that are hard to find and impossible to replace."

 Corey Russ, President, Combat Medical Systems

Why not get a Free IT review for your business?

To find out more about small business IT support and managed IT service in both Charlotte, NC and Miami, FL request a call back today!