storePOINT Disaster Prevention
  
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Problem
You receive the error message "cannot connect to server" when are trying to test the connection, change the password or passphrase, or start a backup, either for the first time or after a software upgrade.
Resolution
- Open TCP ports 5470 and 5480 for outbound access on your software and/or hardware firewall(s)
This is most often caused by one or more firewalls blocking the software from connecting to the server. The application needs to be configured to allow for outbound access on TCP ports 5470 and 5480. If you have a hardware firewall, please contact your network administrator. For software firewalls (such as ZoneAlarm and Norton Internet Security) use the firewall's user interface to configure the software for outbound Internet access. If you need help configuring your firewall, please open a ticket.
Please note that after a software upgrade, all modern software firewalls will require that you reapprove the applications for Internet access. For this reason, the software will download but not install new versions by default (and instead will prompt you if you want to install them). After you choose to install the new version, it will attempt to trigger your software firewall to approve the program for access immediately. If you experience connectivity problems after the software upgrade, please check your software firewall settings.
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